I'm not sure if you remember this, but back in the 80's they had this great anti-drug campaign that was Just say No! I distinctly remember a commercial jingle that had the lyrics, "Just say No, No a right to say no!"
In a normal retail setting you don't have the right to say no to a customer. You yes them to death so you make sure you retain their loyalty and patronage. Liquidation is a totally different story...
Some examples...
Customer-"Can you look up (insert random obscure title here)?"
Me-"No I'm sorry we don't have any computers to look things up?"
Customer-"I'd like to return this item, you see it's ripped on the corner."
Me-"I'm sorry there are no returns at all, all sales are final."
Customer-"I need to return this, I purchased it before your liquidation and I already had it."
Me-"I'm sorry but since we are now owned by a liquidating company I can't authorize returns."
Customer-"Wow this book is damaged I want a bigger discount."
Me-"No I'm sorry I can only give the discount authorized."
It goes on and on. I think my staff and I feel a bit empowered by this new found sense that we can say NO and not be in fear of someone overruling our decision.
It really is nice to be able to say no to all those annoying customers we've always wanted to say it too :D
ReplyDeleteThe worst was this woman that complained about us not having computers. She said we'd be able to sell our stock faster. I looked at her and said "Yes and then we will all be unemployed faster, THANKS!"
ReplyDelete